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Home> Events> National networks> National Customer Experience and Housing Management Network

National Customer Experience and Housing Management Network

Our National Customer Experience and Housing Management Network is open to all members interested in housing management, customer service and resident engagement.  It follows on from creating our Customer Experience and Housing Management National Group.

This is a critical agenda for the sector and our new network will offer members from across the sector the opportunity to hear the latest updates, share best practice and feed into policy development in a range of areas:

  • Upcoming new consumer regulation regime
  • Resident engagement
  • Customer service and complaints
  • Tenure reform
  • Professionalisation
  • Housing management

Over the coming year, we expect the network will focus on the new consumer regulation regime, Social Housing Regulation Act measures, Tenant Satisfaction Measures, changes to tenure in the expected Renters Reform Bill, and the Better Social Housing Review.

If you’re not a network member, email us to join.

If you are a network member, register your place at the upcoming meeting.

Upcoming meetings

Monday 20 January 2025
11am - 12:30pm

Thursday 3 April 2025
2pm – 3:30pm

Monday 21 July 2025
2pm – 3:30pm

Tuesday 7 October 2025
11am - 12:30pm

Wednesday 14 January 2026
2pm - 3:30pm

Who to speak to

Jo Allen, Head of Member Relations

07919 111 060

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