Quality of homes

Our vision is a country where everyone can live in a good quality home they can afford. 

Housing associations strive for the highest quality homes and take a holistic approach to asset management – that’s why our work in this area focuses not just on building great homes, but also maintaining and regenerating homes, sustainability, ensuring safety and delivering excellent customer service. 

Housing associations provide homes and support for around six million people, spending £6.5bn on repairs and maintenance per year, including major repairs and planned and routine maintenance.  

Government data shows that overall housing association homes are in better condition compared to other tenures but we know that some homes and services are falling short of the high standards our residents deserve and our sector expects. 

In addition, evidence shows that structural inequalities in our society mean that across all types of housing Black, Asian, Minority Ethnic or disabled people are more likely to live in these poor quality homes. 

We’re developing a wide-ranging programme of work that will complement all the work housing associations are doing to improve their existing homes and customer service.

We’re also working with the government and other social housing providers to gain support for with funding, long-term policy and action on regeneration. 

Stay updated

If you'd like to join the mailing list to recieve updates on our work in this area directly to your inbox, let us know.

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Awaab's Law

In January 2024, DLUHC launched a consultation on Awaab’s Law and on 5 March 2024, following extensive engagement with our members, we submitted a detailed response.

Better Social Housing Review

Updates on our action plan, a significant, long-term piece of work to improve the quality of homes and services over the next decade.

Building safety 

Covering remediation, legislation, and the regulatory changes affecting housing associations.

Climate and sustainability 

The latest NHF resources, upcoming events, recorded webinars, and information on the policy and funding. 

Decent Homes Standard

Latest information on the government’s plans to update the standards that homes are required to meet. 


Knowing our Homes

As part of our Better Social Housing Review action plan, this new programme of work aims to establish a shared, standardised approach for gathering and using information about the condition of properties. 

Together with Tenants 

The NHF’s sector-wide initiative focused on strengthening the relationship between residents and housing association landlords in order to improve the quality of customer service. This work will be revisited as part of the Better Social Housing Review action plan.

Who to speak to

Annie Owens, Policy Leader