Quality of homes

Our vision is a country where everyone can live in a good quality home they can afford. 

Housing associations strive for the highest quality homes and take a holistic approach to asset management – that’s why our work in this area focuses not just on building great homes, but also maintaining and regenerating homes, sustainability, ensuring safety and delivering excellent customer service. 

Housing associations provide homes and support for around six million people, spending £6.5bn on repairs and maintenance per year, including major repairs and planned and routine maintenance.  

Government data shows that overall housing association homes are in better condition compared to other tenures but we know that some homes and services are falling short of the high standards our residents deserve and our sector expects. 

In addition, evidence shows that structural inequalities in our society mean that across all types of housing Black, Asian, Minority Ethnic or disabled people are more likely to live in these poor quality homes. 

We’re developing a wide-ranging programme of work that will complement all the work housing associations are doing to improve their existing homes and customer service.

We’re also working with the government and other social housing providers to gain support for with funding, long-term policy and action on regeneration.