Best practice case studies

Abri – See Something, Say Something

To create more opportunities for speaking up when something’s not right, we’ve introduced internal campaign and reporting tool known as ‘See Something, Say Something’, to encourage colleagues to raise concerns before they get worse.

Bolton at Home - Youth Scrutiny Panel

We teamed up with a youth leadership and social change organisation to co-design a model of customer scrutiny that was tailored specifically to young people.

Find out more on the CIH website.

Havebury – resident-centred repairs and maintenance

Havebury explains how a new approach to repairs and maintenance has enabled staff to better tailor their response to each resident and situation.

Make Every Contact Count

This webinar recorded 5 July 2024, shares best practice from housing associations, updates on Knowing our Homes, and our new project Make Every Contact Count. 

Prima Group – The Big Door Knock

After the covid pandemic, several heart-breaking stories in the media and with the ongoing cost of living crisis, it was clear to us at Prima Housing that we needed to change the way we engaged with residents. In March 2023, we started the ‘Big Door Knock’.

Thrive – HomePlan

HomePlan is an annual visit with a resident in their home using an inventory style report. These visits are a way of strengthening our relationship with residents, while providing the opportunity to assess the condition of the home, recommend repairs before they become urgent, and look at possible improvements to the quality of the home.