Best practice case studies

Here you'll find examples of housing associations working to improve the quality of their residents' homes.

Prima Group – The Big Door Knock

After the covid pandemic, several heart-breaking stories in the media and with the ongoing cost of living crisis, it was clear to us at Prima Housing that we needed to change the way we engaged with residents. In March 2023, we started the ‘Big Door Knock’.

Abri – See Something, Say Something

To create more opportunities for speaking up when something’s not right, we’ve introduced internal campaign and reporting tool known as ‘See Something, Say Something’, to encourage colleagues to raise concerns before they get worse.

Who to speak to

Annie Owens, Policy Leader