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Home> Our Work> Quality of homes> Better Social Housing Review> The Better Social Housing Review - report and recommendations

The Better Social Housing Review - report and recommendations

The Better Social Housing Review was set up in June 2022 by The National Housing Federation and Chartered Institute of Housing to tackle social housing issues in England.

The review was led by an independent panel of diverse experts with direct experience of social housing and a passion for improving its quality. Their aim was to make practical recommendations to social housing providers, the government and everyone else with responsibility for social housing to help achieve that. 

The independent panel reached out to people with direct experience and insights on the quality of social housing at the time, from physical problems like damp and mould through to best practice on resident engagement. They engaged with resident groups, campaigners, social housing providers, community organisations, customer-facing staff and lots of other organisations, to gather their insights on what is working and what isn’t.   

The NHF and CIH welcomed the Review’s recommendations and published a joint action plan, that aims to work alongside the social housing sector to help them implement the recommendations. 

The Chartered Institute of Housing  

Our work on the BSHR is a collaboration with CIH – you can visit CIH’s website to find out more about the collaboration and our work on the BSHR on behalf of our members.  

Find out more
Read the report
Read the summary
Read the recommendations

1.

Every housing association, and the sector as a whole, should refocus on their core purpose and deliver against it. 

Find out more.

2.

Housing associations should work together to conduct and publish a thorough audit of all social housing in England.

Read more.

3.

Housing associations should partner with residents, contractors and frontline staff to develop and apply new standards defining what an outstanding maintenance and repairs process looks like. 

Find out more on the CIH website. 

4.

CIH should promote the traditional housing officer role as a supported and valued employment opportunity with a Chartered Institute of Housing recognised programme of training and continuing development.

Find out more on the CIH website. 

5.

Housing associations should work with all residents to ensure that they have a voice and influence at every level of decision making across the organisation, through both voluntary and paid roles. 

Find out more.

6.

Housing associations should develop a proactive local community presence through community hubs which foster greater multi-agency working.

Find out more on the CIH website.

7.

Housing associations should support residents and frontline staff to undertake an annual review of the progress each organisation is making in implementing this review’s recommendations.  

Find out more.

Who to speak to

Bethan Buck, Head of Member Relations

02070671186