National Housing Federation

Good practice case studies on supporting residents

Here, you’ll find good practice from housing associations who support their residents to sustain their tenancies, often working closely with partner organisations to make sure residents can stay in their homes. These case studies have been gathered through the Customer Experience and Housing Management subgroup on supporting residents.

We'll be adding to this page over time so keep an eye out for updates. If your organisation has a piece of work that you think shows good practice on how to support residents in general needs homes, please let us know.

Clarion - partnership working to help support resident’s individual needs

Effective partnership working between different services can make a huge difference to the lives of residents, helping to keep their tenancies and support them through difficult circumstances.

L&Q - supporting residents with complex health needs

In two resident case studies, L&Q’s team explain how they support residents with health conditions to stay in their homes, manage their finances, and improve their wellbeing.

Poplar HARCA - collaborating to support residents through challenges

In this case study, Poplar HARCA explain how they support residents through effective partnership working with referral partners.

Who to speak to

Mary Raymer, External Affairs Manager

Mary.Raymer@housing.org.uk