Awaab's Law

27 October 2025

What is Awaab's Law?

The death of Awaab Ishak in December 2020 was a tragedy that shocked the housing sector and the NHF and our members are committed to ensuring that nothing like it ever happens again. We and our members are committed to working with the government to achieve this.

Awaab’s Law was introduced in July 2023 as part of the Social Housing (Regulation) Act following a petition by Awaab Ishak’s parents, the Manchester Evening News and Shelter.

This legislation effectively inserts into social housing tenancy agreements a term that will require landlords to comply with new requirements, to be set out in detail through secondary legislation. This means all registered providers of social housing will have to meet these requirements and if they fail to do so, tenants will be able to hold their landlords to account by taking legal action through the courts for a breach of contract.

Awaab’s Law requirements

The government has confirmed the requirements that will came into force through Awaab’s Law on 27 October 2025 and has published guidance for social landlords. Separate guidance for residents is also available.

Many of the details set out by the government show that officials there have listened to the points raised by the NHF and the wider sector, and that they have aimed to balance prioritising resident safety in a way that is deliverable for social landlords.

The requirements are as follows:

  • If a social landlord becomes aware of a potential damp and mould hazard in a social home, they must investigate within 10 working days to ascertain if there is a hazard. 
  • The landlord must provide residents with a written summary of the investigation findings within three working days of the investigation concluding.  
  • If it is found that the damp and mould hazard poses a significant risk of harm to the health or safety of a resident, the social landlord must make the property safe (using temporary measures if necessary) within five working days of the investigation. Supplementary work needed to prevent serious hazards reoccurring must be completed within 12 weeks and overall repair works must be completed within a reasonable time period. 
  • In an emergency situation, the social landlord must investigate and action any emergency repairs as soon as reasonably practicable and, in any event, within 24 hours. 
  • If the property cannot be made safe within the specified timescales for Awaab’s Law, then the social landlord must offer to arrange for the residents to stay in suitable alternative accommodation, at the social landlord’s expense, until it is safe to return.  
  • Landlords must keep clear records of attempts to comply with these requirements, including records of all correspondence with the resident(s) and any contractors. If the landlord is unable to meet these requirements for reasons beyond their control, they will be expected to provide a record of the reasons that prevented them from doing so.   

In 2026, requirements will expand to a wider range of hazards beyond damp and mould. This will include excess cold and excess heat, falls, structural collapse and explosions, fire and electrical hazards, and domestic and personal hygiene and food safety. 

Then in 2027, the requirements of Awaab’s Law will expand to apply to the remaining hazards as defined by the Housing Health and Safety Rating System (HHSRS), where they present a significant risk of harm, but excluding overcrowding. 

Briefing

In July 2025, we sought members' views in preparation to respond to the draft guidance. We published a briefing summarising the guidance and posing questions to guide members in their thinking about it. Log in to download the briefing. 

Member only

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Recorded webinars

Preparing for Awaab’s Law

This webinar recorded 21 October 2025 focuses on the policy detail and finalised guidance for housing associations. Members also share best practice on preparing for Awaab’s Law.

Preparing for the implementation of Awaab’s Law

On 3 April 2025, we heard from MHCLG about what will be required of housing associations to help prepare for Awaab’s Law.

Preparing for new repairs requirements

On 9 December 2024, we heard about the latest NHF engagement with the government on Awaab’s Law, and from housing associations who have been working to prepare to meet these new requirements. 

Other resources

Blog

Help us develop a data model for Awaab’s Law

Over the past two years, HACT, Local Digital (part of MHCLG), Data Futurists and TPX Impact have been working together to develop a new data model is to help housing associations prepare for Awaab’s Law.

Case study

Havebury – resident-centred repairs and maintenance

"It has also empowered our teams to do the right thing for the resident at that time. They don’t need to speak to their manager to expedite a repair – which makes the whole process much smoother. The issue can be managed in real time, meaning a better outcome for a resident."

Report

Making every contact count

Making every contact count means using routine and planned interactions with residents as opportunities to gather information about the condition of their homes and their needs. This information can be used to proactively identify residents with issues in their homes or support needs that the landlord should address.

Who to speak to

Kevin Garvey, Head of Member Relations