Domestic abuse and consumer regulation

01 November 2023

This webinar discusses the requirements of the Social Housing (Regulation) Act and incoming consumer standards that will require housing associations to work cooperatively with other agencies to tackle domestic abuse and enable tenants to access appropriate support and advice. 
Housing associations will be expected to have a policy for how they respond to domestic abuse and to work with local authority departments to support them in meeting their duty to develop a strategy and commission services for victims of domestic abuse and their children within safe accommodation.  


  • Lisa Clarke, Head of Operations (Kent & Surrey), Clarion
  • Angela Holden, Assistant Director of Consumer Regulation, RSH
  • Nicola Lambe, Head of Domestic Abuse, Stonewater
  • Judith Vickress, National DAHA Programme Manager, Standing Together


  • The NHF National Domestic Abuse Group brings together representatives from housing associations across the country to improve the sector’s identification of and response to domestic abuse.
  • The Domestic Abuse Housing Alliance’s (DAHA) mission is to improve the housing sector’s response to domestic abuse through the introduction and adoption of an established set of standards and an accreditation process. 

Who to speak to

Victoria Shannon, External Affairs Manager