Learning from consumer regulation - property and resident data

During this webinar, the first in a series sharing lessons from consumer regulation, we hear from housing associations that have received positive gradings from the Regulator of Social Housing, particularly in relation to how they gather and use data about the condition of their homes and the needs of their residents.

Speakers discuss the inspection process and how different housing associations have proven to the regulator that they are effectively managing the condition of their homes, as well as meeting the needs of their residents.

This webinar also shares further examples of good practice as part of Knowing our Homes, as the sector continues to respond to the recommendations of the Better Social Housing Review. Speakers

• Shaun Carr, Director of Homes, Phoenix Community Homes
• Stephen Flounders, Executive Directors of Regulatory & Business Services, Gentoo Group 
• Annie Owens, Policy Leader, National Housing Federation

Related

• Making every contact count - using routine and planned interactions with residents as opportunities to gather information about the condition of their homes and their needs.