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Home> Resources> Meaningful strategic consultation with residents
Together with tenants
Video
Webinar

Meaningful strategic consultation with residents

02 February 2026

Housing associations continue to face challenges in conducting consultations that are meaningful, fair, and legitimate.

This webinar explored why effective resident consultation is vital. It provided practical guidance on how to approach strategic discussions with residents.
Speakers shared insights into best practices and how to ensure resident views are properly considered and acted upon.

Speakers

  • Nick Budlender, Policy Officer, National Housing Federation (NHF) (Chair).
  • Sam Fagg, Head of Resident Engagement, Southern Housing.
  • Billy Brown, Resident Board Member, Southern Housing.
  • Helena Ingham, Member, Tenant Advisory Panel.
  • Valerie Oldfield, Member, Tenant Advisory Panel.
  • Andy Fry, Tpas Associate.

Member only

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Who to speak to

Nick Budlender, Policy Officer

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