Social Tenant Access to Information Requirements consultation

The Department of Levelling Up, Housing and Communities (DLUHC) has launched a consultation on a direction to the Regulator of Social Housing on new Social Tenants Access to Information Requirements (STAIRs).

This consultation is continuing during the busy pre-election period, and we want to ensure that we submit a strong response which represents our members’ views on the proposed requirements. We've now published a member briefing on the proposals and a summary of our response that you can download below. The deadline for submission is 22 July, check back here after the deadline to read our full submission to the consultation.

Consultation

The consultation proposes the introduction of Social Tenant Access to Information Requirements (STAIRs), which would:

• Enable residents to request information about their home’s management. There will be specific requirements about how these requests are processed, including a timeframe to respond within.
• Require housing associations to proactively publish information via a publication scheme. The consultation also outlines how complaints about the scheme would be addressed.

In order to help you with your responses, we've put together a briefing on the proposals, which NHF members can download using the link below. We're also sharing a summary of our response with our members ahead of the submission deadline on the 22 July, which you can also download below. 

If you have any questions about the consultation or our wider Social Housing Regulation Act work, please get in touch. You can access the full consultation on the government website.

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