28 April 2022
We wanted to understand how people were managing day-to-day living costs and the financial stability of the sector, as well as how the Universal Credit system coped during the coronavirus crisis. In April 2020, the NHF began conducting monthly surveys of its membership to monitor:
This has since been extended to understand how changes to the Universal Credit system, alongside the end of furlough, has impacted rent collection.
The survey used questions from our previous quarterly survey to allow us to compare against previous years. For each monthly survey, we asked housing associations to give us data relating to the last day of the month. We asked for data relating to occupied general needs tenancies only.
The aim of carrying out these surveys is to gather information from the same organisations to explore trends in the data. This report summarises results from 27 housing associations who completed each data point on monthly surveys from September to November 2021. Thank you to everyone who submitted data.
If you are interested in taking part in or receiving the results of future Universal Credit surveys, please get in touch with our team.