Alertacall

Founded in 2004, Alertacall strives to help people feel safe, connected and informed by combining ingenious technology and award-winning human contact.

Working with over 60 housing providers across the UK, Alertacall uses its technology to enhance two-way engagement and provide better connection between customers and their landlord.

In 2022, Alertacall won The Queen's Award for Enterprise in Innovation, and in 2023 Alertacall won ‘Housing Supplier of The Year’.

Services

Housing Proactive

Alertacall’s digital engagement solution, Housing Proactive, enables housing associations to gain a more comprehensive understanding of their customers and properties by installing a portable touchscreen device in every residence. The touchscreens include multi-network 4G SIM cards and are plugged into the mains. Installation is quick and easy.

This device is specifically designed for the elderly and those with accessibility needs, providing enhanced two-way digital interaction, messaging, and improved access to self-service tools such as repairs and ASB reporting. The features of the touchscreens can easily be adapted to meet the needs of different customers, including those with sight or hearing impairment, those with dexterity issues and other health-related conditions.

It also includes an intuitive survey tool and access to customer portals. Additionally, our unique OKEachDay for Housing service is available, which verifies occupancy, facilitates information exchange, and provides award-winning human interaction from a specially trained team, available every day of the year. This is all part of our commitment to improving the quality of life for our customers.

Beyond Warden Call

Beyond Warden Call is a simpler and lower cost ‘warden call’ solution comprising our touchscreen, video door entry, dispersed digital telecare and smoke alarm integration. Commercial-grade Wi-Fi is also available as an option.

By moving away from old-fashioned hard-wired systems, Beyond Warden Call enables providers to tailor the offering to meet the needs of their customer group more flexibly than with other systems.

The system is designed for reliability, with a digital telecare alarm unit equipped with dual SIM cards and a backup battery. The telecare alarm unit has the option of connecting to various devices, including smoke detectors and wearable alarms. The video door entry panel provides direct video and audio feed to customer touchscreens and can be linked to an alarm receiving centre.

The video entry panel includes night vision, an audio feed and can be linked to an alarm receiving centre. Remote management offers multiple entry options. Entry can be via the fob reader, pin code or by calling a customer via their touchscreen. Pin codes can be given to staff or contractors and can be managed remotely by your teams.