National Customer Experience and Housing Management Network

Our National Customer Experience and Housing Management Network is open to all members interested in housing management, customer service and resident engagement

This is a critical agenda for the sector and this network offers members from across the sector the opportunity to hear the latest updates, share best practice and feed into policy development in a range of areas:

  • Consumer regulation.

  • Resident engagement.

  • Customer service and complaints.

  • Quality of homes.

  • Tenure reform.

  • Professionalisation.

  • Housing management.

If you’re not a network member, email us to join.

If you are a network member, register your place at the upcoming meeting.

Upcoming meetings

Wednesday 14 January 2026
2pm-3.30pm

Thursday 2 April 2026
10am-12pm

Thursday 16 July 2026
10am-12pm

Tuesday 13 October 2026
2pm-4pm

Tuesday 19 January 2027
10am-12pm

Tuesday 29 June 2027
10am – 11:30am

Thursday 30 September 2027
10am – 11:30am

Wednesday 15 December 2027
10am – 11:30am

Monday 20 March 2028
2pm – 3:30pm

Who to speak to

Jo Allen, Head of Member Relations