Independent panel on quality in housing association homes

09 June 2022

Housing associations exist to provide good quality, affordable social homes for people who need them and offer vital services to support their communities. 

While most housing association homes are of high quality, we know that some of our homes and services are falling short of the high standards that we expect and that our residents deserve. 

We want to take action to address these urgent issues of quality, learn where things may be going wrong, and begin to tackle the root causes of the problem.

The NHF, in partnership with the CIH and our members, will be bringing together an independent panel, with expertise and lived experience of social housing, to guide the sector on this vital journey. 

The panel will be chaired by Helen Baker, who is a highly respected and experienced figure in housing, social care, health and education. The panel will meet over the summer with residents, community leaders, frontline staff and others to understand more about the issues. They will then recommend actions housing associations can take to improve, and set out what support the sector may need to do so.

The NHF will then work with housing associations across the country to come up with an action plan to take these recommendations forward.

How housing associations can get involved 

We will work closely with our members over the summer to keep you informed and ensure you can shape our sector response to the panel’s recommendations.

The NHF has brought together a member steering group, chaired by Charlie Norman of Mosscare St Vincent’s and Ian McDermott of Peabody, to guide the sector’s response to this work.

This group will be transparent, accessible to the sector and representative of the sector’s views, and we’re setting up opportunities for our members to hear from them and ask questions. If you’d like to take part in one of these, or if you have any questions, please contact us.


Who to speak to

Contact the team