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Publications, briefings, webinars, toolkits and guidance on key housing issues.

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Smiling workmen in overalls are greeted by a coupleSmiling workmen in overalls are greeted by a couple
Quality of homes
Case study

Havebury – resident-centred repairs and maintenance

Havebury explains how a new approach to repairs and maintenance has enabled staff to better tailor their response to each resident and situation.

04 December 2024
Smiling workmen in overalls are greeted by a coupleSmiling workmen in overalls are greeted by a couple
Quality of homes
Case study

Thrive – HomePlan

HomePlan is an annual visit with a resident in their home using an inventory style report. These visits are a way of strengthening our relationship with residents, while providing the opportunity to assess the condition of the home, recommend repairs before they become urgent, and look at possible improvements to the quality of the home.

03 September 2024
An older couple sit close on a sofa holding hands and smiling at one anotherAn older couple sit close on a sofa holding hands and smiling at one another
Quality of homes
Case study

Change in action: involving residents in decision making with Ongo Community Voice

In this new case study, Ongo tell us why tenant involvement is at their heart and how they've worked to embed it as one of their corporate objectives.

09 May 2024
Breakfast with familyBreakfast with family
Quality of homes
Case study

Abri – See Something, Say Something

To create more opportunities for speaking up when something’s not right, we’ve introduced internal campaign and reporting tool known as ‘See Something, Say Something’, to encourage colleagues to raise concerns before they get worse.

07 May 2024
Community groupCommunity group
Quality of homes
Case study

Change in action: Co-creating a new resident governance structure with Southern Housing

In our latest case study looking at how housing associations are responding to the Better Social Housing Review, Southern Housing tell us about how they co-created a new resident governance structure.

16 April 2024
A group of people sit in a circle, focused on someone with her their back to the camera who is being consoled by her neighbourA group of people sit in a circle, focused on someone with her their back to the camera who is being consoled by her neighbour
Quality of homes
Case study

Change in action: Putting residents first with Sanctuary

Sanctuary tell us about how they've put their residents first by introducing a tenants advisory panel.

03 April 2024
Board meetingBoard meeting
Quality of homes
Case study

Change in action: Working together on corporate planning with Greatwell Homes

Our 'Change in action' series of case studies showcases best practice from around the sector from housing associations implementing the BSHR recommendations.

19 March 2024
Older woman with iPadOlder woman with iPad
Quality of homes
Case study

Change in action: Promoting digital engagement at Ongo

Ongo tell us how they've promoted digital engagement for residents through their Digital Tenants Group.

19 February 2024
A small group of men dressed casually sit in a circle discussing something formallyA small group of men dressed casually sit in a circle discussing something formally
Quality of homes
Case study

Change in action: Ensuring residents feel heard at The Riverside Group

At The Riverside Group (TRG), we've been working to make sure our residents feel heard and are engaged. To do this, we offered co-production training to our staff and residents through workshops.

31 January 2024
Prima Group employee with ipad sits in living room with residentPrima Group employee with ipad sits in living room with resident
Diversity and equality
Quality of homes
Together with tenants
Case study

Prima Group – The Big Door Knock

After the covid pandemic, several heart-breaking stories in the media and with the ongoing cost of living crisis, it was clear to us that we needed to change the way we engaged with residents. In March 2023, we started the ‘Big Door Knock’.

08 November 2023
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