AI Code of Practice

Over the past few years, artificial intelligence (AI) has begun to transform the way in which many housing associations operate and deliver services to their residents. AI can be leveraged to help make decisions, improve productivity and efficiency, automate manual processes and allow colleagues to focus on value-adding activities.

To help our members feel confident in their approach to AI, the NHF commissioned Phoenix Software – the UK’s leading supplier of software, hardware, devices, IT solutions and security services to housing associations in the UK – to develop a new code of practice for housing associations. The code is entirely voluntary and provides suggested principles, questions and tools that housing associations can use and adapt as they develop their own approach.

It covers the areas of governance, data protection and privacy considerations, security and risk management considerations, ethical considerations and environmental considerations.

Resources included:

An AI readiness checklist.
Supplier due diligence questions.
AI acceptable use/AI policy.
Board assurance checklist.
AI governance maturity model.

"We are hopeful AI can be a powerful tool for supporting the sector’s social purpose, but only where innovation is matched by strong governance, transparency and human oversight."

- Regulator of Social Housing

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Who to speak to

Lizzi Hearn, External Affairs Manager

Lizzi.Hearn@housing.org.uk