Changes to consumer regulation

18 May 2023

In this webinar we heard from the Regulator for Social Housing on the new approach to consumer regulation and how housing associations can prepare for the changes. We also heard from Grand Union Housing Group about understanding their customers and their psychographic customer segmentation.


  • Rhys Moore, Director Public Impact at the National Housing Federation
  • Kate Dodsworth, Director of Consumer Regulation at the Regulator for Social Housing
  • Naomi Sweeting, Customer Experience Director, Grand Union Housing Group

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