Housing Ombudsman update: lessons learned during Coronavirus and beyond

13 August 2020

Housing associations work hard to create a positive relationship with their tenants and residents, alongside aiming to provide safe, decent and affordable homes. However, housing associations know they do not always get it right for everyone.

The Together with Tenants Charter seeks to ensure that residents feel represented and listened to, and have the opportunity to shape services. At the heart of this is ensuring the sector is constantly improving its performance, especially around our approach to complaints resolution.

In this webinar, Richard Blakeway, Chief Executive of the Housing Ombudsman, provides an overview of the Housing Ombudsman’s approach during the coronavirus pandemic, sharing lessons learnt about how housing associations can deliver the best service to customers. He also outlines the new complaints handling code they are due to publish and explore what it means for housing associations.

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