Improving the quality of social homes

13 December 2023

During this webinar we hear from the Regulator for Social Housing, the NHF and CIH about changes to how we manage the quality of our homes and customer service.

December 2023 marked one year since the publication of the Better Social Housing Review, the independent commission from the NHF and CIH into the condition of social homes.

Since then, the NHF and CIH have published a joint action plan which sets out what they’ll do to support housing associations implement the recommendations in the Better Social Housing Review. This explains how organisations need to tackle structural inequalities such as racism to resolve issues of quality and overcome barriers to good customer service.

The government’s Social Housing Regulation Bill has also become law, bringing with it changes such as new Consumer Standards, Tenant Satisfaction Measures, and new Professional Standards. 

This update from the Regulator, NHF and CIH provides insights on how implementing the Better Social Housing Review recommendations could prepare you for the new regulation.


  • Sinead Butters, Chief Executive, Aspire Housing
  • Tracey Gore, Chief Executive, Steve Biko Housing Association
  • Alistair Smyth, Director of Policy and Research, National Housing Federation
  • Rachael Williamson, Head of Policy and External Affairs, Chartered Institute of Housing

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