Lessons on responding to damp and mould in homes webinar

04 November 2021

Issues with damp and mould can have a significant impact on tenants and their ability to live well in their homes. The social housing sector is always striving to improve services to residents and ensure that they are addressing these issues quickly and effectively.

The Housing Ombudsman has published a new spotlight report on damp and mould that urges housing providers to take a zero tolerance approach. Read the report and find out the main recommendations.

In this webinar, we explore how the sector can respond more effectively to damp and mould in their homes and improve residents’ experiences.

We hear from the Housing Ombudsman who share the findings and learnings from their investigation into damp and mould and housing associations who have developed their services and processes to better respond to these issues and improve residents’ experiences.

Speakers include:

  • Chair - Kate Henderson, Chief Executive, National Housing Federation  
  • Richard Blakeway, Housing Ombudsman
  • Sarah Thomas, Chief Executive, Catalyst Housing
  • Jacque Allen, Deputy Chief Executive, Your Housing Group
  • Paula Marshall, Director Of Housing & Customer Service, Your Housing Group
  • Conan Mckinley, Director of Asset Strategy Your Housing Group

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