Information for leaseholders: frequently asked questions

Since the tragic fire at Grenfell Tower, housing associations have continued to inspect, assess and remediate buildings where safety concerns have been identified. The safety of residents is housing associations’ top priority, and the sector remains committed to progressing this work as quickly and safely as possible.

The work to make homes safe has caused distress and worry for many affected residents. We welcomed the leaseholder protections in the Building Safety Act, which limits the extent to which qualifying leaseholders can be charged for eligible remediation works. However, we recognise that some residents still face uncertainty about timing, eligibility and the costs that may remain outside those protections.

Although the regulatory and funding landscape has developed significantly, leaseholders of flats in affected buildings may still face issues, including:

• Uncertainty about whether any remaining costs can be passed on, particularly where works fall outside the scope of government funding or statutory leaseholder protections.
• Uncertainty about when remedial works, assessments or funding decisions will be completed.
• Potential difficulty remortgaging, moving, or buying additional shares in their home, although lenders’ approaches have improved and the main lenders have indicated they will consider mortgage applications on affected flats where appropriate evidence is available.
• We have updated these FAQs to help leaseholders navigate the current building safety and remediation landscape, including the leaseholder protections in the Building Safety Act and the evolving funding routes available through government remediation schemes.
• Leaseholders may also wish to be aware that the Cladding Safety Scheme remains open for eligible buildings in England. From July 2025, it has funded remediation in social housing, and there is currently targeted support for some buildings below 11 metres where serious cladding risks are identified.