The Better Social Housing Review – exploring recommendation 5: ensuring tenants have a voice

This webinar highlighted the work of members who were actively delivering on recommendation 5 of the BSHR, ensuring tenants had a voice and influence at every level of decision-making.

In May 2023, the National Housing Federation (NHF) and the Chartered Institute of Housing (CIH) released an action plan outlining their work alongside housing associations to deliver on the Better Social Housing Review’s (BSHR) recommendations.

Members were invited to hear from housing associations who were working to incorporate the voice of residents across their respective organisations. There was an opportunity to ask questions and gain valuable insight into their commitment to recommendation 5.

Speakers

• Jo Allen, Head of Member Relations, National Housing Federation
• Karen Cowan, Head of Governance & Corporate, Ongo
• Sam Fagg, Resident Scrutiny Manager, Southern Housing
• Stephen Johnson, Vice-Chair, Tenant Advisory Panel