Working at the NHF

Our culture

What we believe in

Our culture is built on respect, collaboration and public purpose. We believe that when our people feel supported, heard and valued, we can do our best work for housing associations and communities.

Meet our people

Laerning and development

Employee groups

Ways we celebrate and connect

Our Values

Dignity and respect

We are mindful of how we treat others and take into consideration their feelings, wishes and rights. We ensure that every interaction that we have is positive and respectful to create an inclusive environment for all.

Member and customer focused

Our members and customers are at the heart of everything that we do. The services that we provide are built around the needs of our members and customers. We ask for feedback to enable us to see things from their perspective, and to get things right the first time.

Honesty and integrity

We are sincere and carefully consider our thoughts and the words that we use. We are honest, fair, ethical and ensure that we trust each other to do the right thing. We inspire others by demonstrating high levels of integrity, through our personal interactions and strong work ethics.

Working Collaboratively

We collaborate with and involve our members, customers, partners and colleagues, building strong and lasting relationships based on listening, trust and mutual respect. We share information and ideas and involve others in decision-making to ensure we all play an integral part in achieving our organisational goals, fostering a culture of collaboration, creativity and innovation
Above all, we believe work should be meaningful. At the NHF, your role contributes to a shared purpose, shaping better housing, supporting our sector and making a real difference beyond the organisation itself.